Real Results. Real Organisations.
We’ve worked with organisations across oil & gas, renewables, manufacturing, and construction to help
them achieve zero harm. Here’s what that looked like in practice.
We don't just talk about safety culture and zero harm — we help organisations achieve it.
These case studies show the real-world impact of our work: the challenges our clients faced, the approach we took, and the results they achieved. Some are full stories. Some are short insights. All of them show what’s possible when you get safety culture right.
British Sugar: Building a Coaching Culture That Sticks
See how British Sugar embedded coaching principles across their teams to create lasting safety performance improvement.
The Choices we make every day
From our initial engagement with Setters, and in comparison to other organisations we researched, they quickly became our preferred programme partner for a number of key reasons:
- Very successful track record with key clients in our Sector of the industry
- Positive feedback at all levels from Directors to Blue Collar workforce on site
- A proven model, tried and tested over the years
- Each session is designed to be highly interactive, no PowerPoint and grabbing the participants
Broad overview of project;
- Our appointment of Setters was to develop, implement and handover a behavioural and performance programme focused on safety and to simply embed the message around “The Choices we make every day” that impact what and how we deliver our portfolio of projects.
- The first phase of the programme was delivered through face-to-face sharing of the model and thinking, and the change in mindset. Moving into the Coaching and mentoring phase, embedding at various locations across the country. The sessions were received very well at all levels, including the coaching.
We would recommend Setters to any company, they really turn the thinking on its head in particular with respect to safety. We are also active now with the Bi-annual Setters conferences meeting other clients and contractors that have been through the programmes. Some great thought leadership going on there.
Homesafe
We identified within Bachy Soletanche that our safety culture was based on reaction rather than intervention and this was apparent when we engaged with our staff and looked at our performance. To improve, we needed to change how we thought, and how we acted on our worksites, so we engaged with Setters to advise us on how we could improve our business and make our workforce positively intervene rather than intervene after they have been told to do something. This was the beginning of our journey on the “Homesafe” +people® Programme.
The programme involved changing our vision from accident reduction to accident avoidance by giving our workforce specialist coaching and intervention training enabling them to identify how certain characteristics such as their behaviours, perception, habits and mindsets (also known as The Currencies), may lead to things not going to plan not just from a safety perspective but in everything we do.
To date, we have seen a significant increase in the number of times one of employees positively intervene to prevent one of our activities going wrong. This has significantly improved our culture because our staff are looking after each other and not just themselves. Our employee / management relations have improved as our workforce now fully understand that they will get the full support from management to STOP an activity they feel is not safe or not quite right. Finally, our overall safety performance has significantly improved over the last 12 months and we are starting to see a return on investment following implementation of the +people® Programme.
At the outset of our programme within Freedom Group we spoke to several providers, and we were looking for 3 main things:
- a logical approach to changing the culture from top to bottom
- embedded trainers and a dedicated programme lead
- content that would enable people to make the right choices and change the culture
Since we embarked on the +people® Programme we have been RIDDOR free for over 2 years and approximately 15 months without any form of last time injury. This is without doubt an exceptional period of performance and has enabled us to have that extra edge and give us Industry leading performance within our market sector for safety.
The support given to us outside of the classroom with promotional material, briefings and general advice and support have also been another key factor in us choosing Setters as our partner of choice.
- Delivery at local level with strategic overview due to large, geographically spread population.
- Focus of supporting Supervision to apply coaching skills when setting to work.
- Development of EHS Team in Organisational Coaching skills.
- Delivery within the teams at the workplace due to challenge of releasing people from the production line.
- Development of Lead Technicians in coaching skills aimed at application at key contact points.
- Delivery through drama to populations of 20,000 including local community.
- Development of Front Line Managers confidence and capability in leading safety conversations.
OUR REACH
Safety solutions that travels further.
From individuals to organisations across continents, our +people® programmes, training and consultancy really make an impact
WTSR training delivered across multiple continents.
MULTIPLE
TIME ZONES
Delivery that is flexible to your needs
EUROPE + AFRICA
+PEOPLE® PROGRAMME
Our +people® programme delivered throughout Europe and Africa.